📦 Shipping Policy
🚚 Shipping partners: FedEx, UPS and USPS are our trusted partners for delivering your precious items.
🎁 Holiday season notice: Due to the much higher volume of additional shipments expected during this holiday season, there may be delays in delivery times. We appreciate your patience.
We will continue to process and ship orders within a few business days and send updates as orders and shipments are received. You will always stay informed.
🇺🇸 To USA
🌍 To other countries
💎 How to calculate shipping cost? — Yes, All-inclusive shipping
All-inclusive shipping means the price you see at checkout already covers handling, packaging, and delivery fees. No hidden costs — what you pay is final, no extra surcharges for standard delivery.
🔍 How to track my order in time?
Once you place an order, you will receive a tracking number via email. You can also sign in to your kajewelhut.com account and click “My Order” to track the order status in real time.
What should I do if the logistics information shows that the package has been signed for but not actually received?
- Scanning delay: The carrier might not have scanned it correctly — the status will refresh the next business day.
- Check around: If you live in an apartment, the carrier may have accidentally left it at a neighbor’s house or at the front desk. Please check with neighbors or your building’s reception.
- Still can’t locate it? Contact us immediately at [email protected] — we will investigate and assist you.
✈️ Who is responsible for the lost package and how?
At kajewelhut, we stand behind every order. If you do not receive your package within 60 days after it was sent, please contact us at [email protected].
⚠️ For lost claims, we may require additional information to assist the carrier investigation. However, we ensure a smooth resolution within 5 business days after confirmation.
🌐 International orders & customs clearance: Delivery times for countries outside the US may vary due to local customs processing. The customer is the importer of record and must comply with all laws and regulations of the destination country.
📬 For any questions regarding your shipment, lost parcels, or special delivery requests, feel free to reach our support team: [email protected]. We reply within 24 hours on business days.
* The shipping times (1–3 business days) are estimates provided by carriers. During peak seasons or extreme weather, slight delays may occur. We will notify you via email if there are any unexpected changes to your order’s timeline.